Frequently Asked Questions

• I lost EzVoice license key, how do I obtain a new one?
• How to upgrade from an early version (e.g. v2.x, or v1.1.1)?
• How to subscribe or unsubscribe to EzVoice mailing list?
• What are the recommended modems?
• Is EzVoice an internet answering machine?
• Why won't EzVoice pick up calls while I am online?
• Does the computer have to be on all the time?
• I have cable / DSL modem, can I use EzVoice?
• Can I use EzVoice with my VoIP phone connection?
• Does EzVoice work on Windows 8 /Windows 7/Vista/XP?
• Does EzVoice work outside US and Canada?
• Why do I get "DeleteFile failed; code 5. Access is denied" when installing EzVoice?
• Why does EzVoice pick up the first call, but not subsequent phone calls?
• Why doesn't EzVoice answer my phone calls correctly?
• Why isn't caller ID displayed?
• How can I import a pre-recorded greeting to EzVoice?
• How do I remove EzVoice?

If you are a paid EzVoice user, simply request a new license key at the link below. Upon submission of the request form, your license key will be automatically generated, and emailed promptly to you, normally within an hour. This service is available 24x7, and is FREE for all paid users.

• Request a new license key. (Free for registered user only)

After receiving this key, please click the Register button on your EzVoice toolbar and enter it into the license key field. EzVoice will now run again on your computer.

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To upgrade from EzVoice v2.x to EzVoice 3.5, please write down your previous version license key on a piece of paper. As EzVoice 3.5 honors v2.x license key for registered users in most cases, you can enter this license key in EzVoice registration window.

To upgrade from EzVoice 1.1.1, please click the link below after you logon to the Internet. If you are a registered EzVoice user, in other words if you have already purchased early version EzVoice. You will be receiving the license key within an hour.

• Request a new license key. (Free for registered user only)

After receiving this key, please click the Register button on your EzVoice toolbar and enter it into the license key field. EzVoice will now run on your machine without any nagging screens.

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Subscribing to the mailing list will keep you updated with the latest information about EzVoice and related new products that will benefit you or your business. You can simply click the link below to subscribe or unsubscribe to the mailing list.

• Subscribe to EzVoice Mailing List

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The recommended modems are suggested on the left column of this page. These modems are all inexpensive ones, but the sound quality is pretty good. They have all been reported to be EzVoice compatible. You can click on the picture of a modem to find out more.

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EzVoice is NOT an internet answering machine, therefore it will not answer phone calls while you are online. It answers phone calls only when your modem is not online.

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Yes. EzVoice is software, its machine codes need to be executed by CPU. Without a machine running, EzVoice will not even be loaded into the computer's memory. Therefore, it will not be able to pick up phone calls for you.

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YES. To use EzVoice, please make sure there is a voice modem installed on your computer. You can then connect this modem to your wall telephone jack. If you are using a DSL connection, remember to connect your modem to the inline micro-filters supplied by your DSL service provider.

EzVoice utilizes your dialup modem as a voice telephone device to pick up phone calls for you. Therefore, it does not affect any of your existing internet connections and does not require you to subscribe to dialup connection or cancel your DSL/Cable service. You simply replace your telephone device with a computer installed with a voice modem.

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YES. But you still need a voice modem installed on your computer, and connected to the telephone jack on the VoIP adapter supplied by your VoIP service provider. 

EzVoice utilizes your dialup modem as a voice telephone device to pick up phone calls for you. Therefore, it does not affect any of your existing communication connections. You just replace your telephone device with a computer installed with a voice modem.

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YES. EzVoice works happily on Windows 8, Windows 7, Vista and XP. If you encounter problems, please ensure that your modem hardware and modem driver support voice on these operating systems and the modem driver is installed correctly.

The recommended modems are suggested on the left column of this page.

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Yes, many people from other countries have reported that EzVoice has worked successfully on their computers. These countries include: USA, Canada, UK, Australia, Sweden, Poland, Argentina, France, Germany, Singapore, Malaysia, Japan, Taiwan, P. R. China, South Africa, New Zealand and India.

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This indicates that you have already installed EzVoice on your computer, and EzVoice is currently running. To successfully install EzVoice, you must exit the running copy of EzVoice by clicking File on the EzVoice main menu and then select Exit submenu item. After that, please go to Windows Control Panel, and select Add/Remove Programs to completely remove the current version of EzVoice. You will now be able to re-install EzVoice without any problems.

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This problem is caused by the "Modem On Hold" feature on certain brand of V.92 modems. To fix it, you can simply disable this feature in your modem setting window. EzVoice should work fine then.

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This can be many reasons, the following lists a few possibilities and their solutions. 

• Please make sure there are no other similar phone answering or recording programs running at the background e.g. run as a service. Because this may cause conflicts with EzVoice.
• Please make sure your modem is a voice modem, you can find this information under Modem and Call under Setup menu on the EzVoice main window.
• If EzVoice displays that your modem is not a voice modem but your modem user manual or packaging box mentioned its answering machine capabilities, this may indicate the wrong installation of the modem driver. Please check your installation CD came with your modem card, if re-installation of this modem driver does not resolve the problem, please visit modem manufacturer's web site to download the latest modem driver.
• Please make sure Automatic Answer is selected under Tools menu on the EzVoice main window.
• Please make sure the telephone line is connected directly onto the modem jack marked Line. In addition, make sure no other devices is plugged to the modem jack marked Phone as some modems may have problems in answering calls when this jack is plugged with telephone devices.
• If you are using Windows 2000 or XP, please make sure EzVoice is not installed under limited user account so EzVoice has both write and read access right to its directory.
• If you are running on XP with SP2, please be aware that windows XP will automatically update your modem driver from time to time. On certain modems, this may cause problems. If this happens, please let windows notify you of such an installation so you can discard these modem driver updates.
• If you successfully used EzVoice before but it stopped functioning after upgrade to XP SP2, you can simply update your modem driver with the original one came with your modem card.

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Caller ID is normally delivered by the telephone company to the called party between the first and the second ring. Therefore if you set your pre-defined ring count to less than two, this information may not be received. To correct this, simply select Setup on the EzVoice menu and then choose submenu Modem and Call, a dialog window will be displayed. Click Next button to proceed to ring set up window.

Caller ID is a service from the local telephone service provider and requires a subscription to this service to be able to see the caller's name and phone number.

Caller ID information can be obtained only if your modem hardware is capable of doing so. If you are unsure about your modem features, please check with your modem manufacturer for further details.

All countries have various methods of sending Caller ID data string to the called party. Therefore, when you first install the modem driver, make sure you specify the country correctly.

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In most cases, it is recommended that you use the EzVoice built-in recorder to record your greetings as this built-in recorder will automatically adjust your recorded greeting and produce the optimized audio quality. However, if you already have a professionally recorded greeting and would like to import it, you can follow the instructions below:

To import a pre-recorded greeting to EzVoice, this file must be a standard MS Windows wave file with PCM format, sampling rate 8000hz, 16 bits and mono channel. If your wave file is not in this format, you can use Microsoft sound recorder to convert this file to the above format. After that, you can simply copy this file to the EzVoice installation directory to overwrite the main greeting file, which is GTMain.wav.

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Go to Control Panel, click Add/Remove Programs. A window will pop up, select EzVoice from the program list and click Add/Remove button. The uninstall wizard will automatically remove this application from your system.

Notes: Personal voice messages will not be removed from the disk, and are retained for your future reference. To remove them, please go to the directory where you have installed this application, and manually delete these wave files.

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